North Coast Fixings Privacy Policy

Introduction

This Privacy Policy is intended to describe the information that we collect from you through the use of our services or website, how we use or disclose that information, and the safeguards we use to protect it.

Our services and website may contain links to third party websites. These are not covered by this Privacy Policy and you should review the privacy policies of other websites and applications to ensure you are happy with their practices.

Please read this Privacy Policy carefully, it contains the information you need to understand how we will record and treat your data. By using our services or website, you agree to the collection, use and disclosure of information in accordance with this Privacy Policy. Your acceptance of the terms of this Privacy Policy is deemed to occur upon your first use of our software services or website. This Privacy Policy was last updated on 24th January 2024 but will change periodically. Your continued use of our services or website is deemed to be acceptance of such updates, so please check regularly for changes.

Equally, it is important that the personal data we hold about you is up-to-date and accurate. Please inform us if your personal data changes during your relationship with us.

About Us

North Coast Timbers Ltd (trading as North Coast Fixings)
Roxburgh Road
Wick
Caithness
KW1 5HP
T: 01955 601479
E: sales@northcoasttimberswick.co.uk

The Data We Collect

We currently collect and process the following data:

Personal Information

  • Personal identifiers, contacts and characteristics (for example, name and contact information)

Other data

  • Financial data, including bank account, direct debit, standing order and payment card details
  • Transaction data, including invoices, payments and other details for the services you have purchased from us.
  • Profile data, including username, passwords and other login information
  • Usage data, including information about how you use our software, website and web services
  • Maintenance data, including access to information and data you record in relation to your customers and transactions, required in order to effectively support your use of our software, website and services.
  • Website data, like most websites, we use “cookies” to improve your online experience and gather information about visitors and visits to our websites.
  • Analytics, includes third-party analytics services (such as Google Analytics) to evaluate your use of the Website, compile reports on activity, collect demographic data, analyse performance metrics, and collect and evaluate other information relating to our Website and internet usage. These third parties use cookies and other technologies to help analyse and provide us the data. By accessing and using the Website, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy.

We do not collect any Special Categories of Personal Data (including race or ethnicity, religious beliefs, sexual orientation, genetic or biometric data, political opinions or information about your health).

We do not share the data that we hold with any other individuals or organisations, with the exception of HMRC and pension providers that require data in order to calculate tax and pension contributions.

How We Obtain Data and Why We Have It

Most of the data we process is provided to us directly by you. We may also receive information during the use of our software, website or online services.

Under the UK General Data Protection Regulation (UK GDPR) we will ensure that your personal data is processed lawfully, fairly, and transparently. The lawful bases we rely on for processing this information are:

  • Consent – you have given your consent to the storage and use of your data to enable functionality within the software and services we provide. If you would like to withdraw consent for the processing and use of your data, you can do this at any time by stating as such, in writing to North Coast Fixings, Roxburgh Road, Wick, Caithness, KW1 5HP or via email to sales@northcoasttimberswick.co.uk
  • Legitimate interests – the processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.

We use the information you have given us in order to:

  • Provide effective services whilst you are using our website.
  • Register you as a customer, record your contact information together with invoicing accounting and financial information.

Cookies

All Cookies used by and on our website are used in accordance with current English and EU Cookie Law.

We use cookies to distinguish users and improve our Website. Please look at our Cookie Policy for more cookie information.

How we store your data

The security of your data is of paramount importance we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information and data collected through the use of our software, services or website. In addition, access to your personal data is limited to employees and parties that have a business need to know.

Whilst we will take every precaution in order to safeguard your personal information and data, it is important to remember that digital communication via email or the internet may not be completely secure. You are therefore advised to implement your own security procedures when transmitting data digitally.

We will keep personal and financial data for as long as is necessary, usually the life of our relationship and up to a period of seven years after our relationship has ended. We may however be required to retain personal data for a longer period to ensure we comply with our legislative and regulatory requirements. We review our data retention obligations to ensure we are not retaining data for longer than we are legally obliged to.

Disposing of Your Data

When we are certain that your data is no longer required for legislative or regulatory requirements, your data will be completely and permanently deleted from both our in-house servers and any back-ups. At the point that these servers become obsolete, their hard drives will be irrevocably physically destroyed to prevent any possibility of data recovery.

Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access – you have the right to ask us for copies of your personal information.
  • Your right to rectification – you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – you have the right to ask us to erase your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us via email – sales@northcoasttimberswick.co.uk or via telephone on 01955 601479 if you wish to make a request.

Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us in the first instance via email – sales@northcoasttimberswick.co.uk or via telephone on 01955 601479.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk